Show Your Website Some TLC With A Care & Maintenance Plan

It’s crucial to your business. It generates leads, customers and revenue (or at least it should). It’s a channel through which customers old and new, suppliers, investors, potential new staff and partners will find you and engage with you.

We get it, though. You’ve spent thousands on your website and you don’t want to spend more each month.

However, investing in a care and maintenance plan only serves to protect your original and future investment.

It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience with zero interruption.

Software needs updating to stay secure and take advantage of technology advances. The unfortunate truth is that all software is vulnerable, including the software that powers your website. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses every day.

Keeping your website up to date, backed up and secure so that it can consistently be the most productive member of your team can be a time consuming and tedious process. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology and strategies continue to evolve and it’s a full-time job to keep abreast of all the trends and developments.

We love process though and taking care of everything behind the scenes.

At a minimum, you need to keep your  website healthy and working. You have to decide whether you want to spend the time figuring on how to do this yourself or pay for a care plan. Either way, you’ll have to take some action, or you run the risk of damaging, or even losing your website. Maybe not today but is it worth not having us by your side to help and support? 

Please note, having a maintenance plan doesn’t guarantee you won’t get hacked or lose some of your work. Every website is susceptible. But it will significantly reduce the chances of it happening and limit the damage if it does.

We have simplified our offer into two straighforward options; DNA Protect & Nurture. 

• Recommended for all of our websites
• Up to 10% VIP discount on all future development work
• Fixing breakage of 3rd party plugins e.g. Twitter feed, Instagram feed, Google Maps API, review plugin etc,
• Quarterly form testing - don't lose potential leads!
• Site protection with security updates
• Help desk support via our ticket system.
• 24 hour response time Mon-Fri
• Payment monthly in advance via secure Direct Debit with Go Cardless OR
• Choose a one off annual payment and get your 12th month free

• We'll create your own personalised DNA plan
• Up to 20% VIP discount on all future development work
• Fixing breakage of 3rd party plugins e.g. Twitter feed, Instagram feed, Google Maps API, review plugin etc,
• Ongoing page speed recommendations as technology progresses
• Site protection with security updates
• Help desk support via our ticket system - decide what level of response you need
• Payment monthly in advance via secure Direct Debit with Go Cardless OR
• Choose a one off annual payment and get your 12th month free
• Tell us what you think you might need and we'll personalise & create your own DNA NURTURE subscription plan

The monthly support time where offered on a plan is there for you to reserve your place in our queue and our resources, therefore it does not rollover.

You can take comfort in the fact that your support requests (depending on your plan) will be addressed with immediate attention Mon-Fri.

Weekend support can be quoted for on request.

In addition, we give you extra peace of mind that any website built by us since April 2020 and hosted by us comes with our EVOLVE lifetime guarantee. 

You’ll be hard pushed to find many web development agencies that will stand by a guarantee like this post launch.

The onus is on us to write good, clean code. Bug fixes though, aren’t maintenance. That’s why you need both to protect your business and your investment.

Here’s the link to choose how we can support your website. This is for websites that we have built from the ground up on our own Gene-ius CMS:

https://www.thedigitalgene.co.uk/website-support-packages 

There are no tie-in contracts but we do have great offers for clients who have no break in their contract like a reduction in web development prices for example.

You can move up or down depending on the needs of your business. Some of our clients are happy with the peace of mind the entry level maintenance plan gives them and some of them want more from us to help their business grow.

You can pay monthly via direct debit or annually will give you one month free out of the 12 months.

We also take care of quite a few Wordpress websites so we've devised a choice of care packages just for Wordpress clients.

https://www.thedigitalgene.co.uk/wordpress-support-packages

We’ve priced our all of our care plans to give you value for money, peace of mind and speedy direct access to us when you need it most.

We urge you to take action and protect your business and investemnt.

It's too late when something goes horribly wrong.